Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days after receiving your item to request a return. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at contact@seoulsleek.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and For the return process, customers need to send first a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybill and boxes as they may be needed upon return, then a return shipping address will be provided after the initial confirmation.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Items on Sale.
● The product is partially different, or the product is not damaged to the point of being unusable (leakage, breakage).
● If the delivered product is renewed without further notice.
● Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Sale items are FINAL SALE and cannot be returned.
● For Damaged, wrong, or missing shipments, we need a photo of the attached shipping waybill, a photo of the entire box with the shipping waybill attached, and a photo of the entire product in question. Please do not throw away your original waybills and boxes as they may be needed upon return.
● If the product is not received or is missing despite being shipped contactlessly by the carrier, SEOULSLEEK will not issue a refund or will only compensate you according to the shipping company's transportation compensation policy.
● Two way shipping charges are deducted for remorse return. Please be careful when you make order payments.
● To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
● We can only collect returns within the same country to which your order was originally shipped. Additional import duties may apply if you need to return your purchase from a country other than the original shipping address.
● Designer packaging such as authenticity cards, samples, and dust bags are also considered part of the product and must be returned.
● Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants) or custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
● We do not accept returns on sale items or gift cards.
● If the delivered product is renewed without further notice. (Even if the image of the received product is different from the previous version, it cannot be returned.)
● Products can be shipped without individual product boxes. (Very occasionally, a brand may only send us the product without its box if it is short of stock in Korea or if they have plans to discontinue production in the future.)
● Shipping issues caused by the recipient are not subject to refund these can include but not limited to : Refusal, Absent recipient, Wrong address, Issues in the recipient country, Issues in the recipient region.
● Returns and refunds are treated the same as Remorse Returns.
● If the product is not received by SEOULSLEEK within 15 days of completion of delivery to the recipient, no refund will be issued.
● If the product being returned has a short shelf life, or the value of the product has decreased, no refund will be issued.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@seoulsleek.com
