Don’t fret! We know that it can be a little intimidating starting something new but we are here to help. First you have to understand that not all skin is treated the same. There are a couple of things that you must first know before starting a routine in order to know how your skin is likely to respond to it and these can include your skin type, skin condition and concern, as well as possible allergies that you may have. If you do not know we, recommend you first take the quiz and you might also what to check our blog post here.

A 10-step skincare routine, is a comprehensive K-beauty practice that involves multiple steps to achieve a holistic skin treatment. This includes Oil cleanser, Foam cleanser, Exfoliator, Toner, Essence, Serum(aka ampoule), Sheet Mask, Eye cream, Moisturizer, and Sunscreen. While not everyone needs all 10 steps, this routine offers a thorough and customizable regimen and if you feel that it is a little to much for you can feel free to skip some steps. You can also check out our Kits for ready to buy package that was specifically curated for your needs and in order for you to get started with ease. For more information regarding steps and routines, please check out our blog posts here.

Choosing from all k-beauty brands can be a quite the dilemma. Although all brands are great, it is really all about a person’s preferences in the end. Some of the most loved brands are Cosrx, Laneige, Innisfree, Etude House, Klairs, Sulwhasoo, Dr.Jart, and CNP Laboratory. Again it really is all about preference, but if you want to know about the brands that people are in love with, check out our post here.

Yes, you can check out our guide here to get to know which skin type you have and more your skin condition. For more information you can contact a dermatologist or a professional.

Rest assured that this is a natural process for the skin and it is perfectly fine! Experiencing flaking and breakouts after starting a new product is usually a sign of an initial adjustment of the skin to the product, since it is not uncommon for the skin to react as it gets used to new ingredients, here is a post regarding the breakout and what it means. Remember, everyone’s skin reacts differently, and adjustments may be needed to find the right balance for your skin.

If your skin is reacting aggressively and you feel that it may be something else, it is best to visit the dermatologist for professional assistance.  

It can seem counterintuitive, but alcohol can be beneficial depending on the type that is used and skin types. Most product’s properties depend on alcohol especially dry alcohols such as ethanol and isopropyl which help skin products dry efficiently. Although most products do not contain high concentrations, it is advisable to stay clear from products with high alcohol content especially if you have dry or sensitive skin. For more information regarding alcohol and its use in skincare products, check out this post.

Always check product ingredient lists, and if uncertain, consult with a dermatologist for personalized advice based on your skin type and concerns.

The essence vs serum is a continuous debate among k-beauty enthusiasts. The general order is to use an essence before a serum, this is because essences are usually lightweight and hydrating, preparing the skin for the absorption of the serum. Remember it’s essential to wait for a few moments between each step to allow the product to absorb before applying the next one.

No, a brightening product is unlikely to change your skin color since it does not include a bleaching ingredient. Most brightening products, such as those containing ingredients like vitamin C or Niacinamide, work to reduce hyperpigmentation, dark spots, and uneven skin tone. The do not alter your skin’s natural color. Check out of post regarding hyperpigmentation here for more information.

It is important for optimal results to follow product instructions and apply sun screen to prevent further pigmentation. If you have specific ingredients or potential reactions, it’s always a good idea to do a patch test and consult a dermatologist for professional advice.

Retinol can be a bit rough on your skin especially for sensitive skin, since it may cause irritation or dryness. However, this does not mean you can’t enjoy the benefits it has to offer! As a person with sensitive skin, you can take the appropriate precautions such as starting with a lower concentration of retinol (especially you’re trying it for the first time), use it less frequently and moisturize the skin after applying retinol can all help alleviate the harshness that it does to your skin. Here is a complete guide for retinol usage that you can go through.

If you experience persistent irritation or discomfort, it’s advisable to consult with a dermatologist.

Most definitely! Skincare is for everyone, regardless of gender. Taking care of your skin is a great way to maintain its health and appearance, after all its our largest organ! There are products that you can find in the skin section, that offer products that are tailored men. If you’re wondering which product to use, you can check out our personal kits section for curated products and follow same routine that is covered in depth in our blog.

Yes, we offer a range of skincare products from various brands that include organic and vegan options. The organic products use natural ingredients while our vegan products exclude any animal-derived ingredients. Explore our products in the skin section and discover products that are aligned with your preferences. If you have specific product inquiries or need personalized recommendations, feel free to reach out to our customer support team. We’re more
than happy to help you find the perfect products for you.

If you can’t find a specific brand at our store, let us know which brand it is so our team can include it in our collection. Please note that we only sell high-quality Korean beauty products and it is something we take pride in, which is why we have a quality team that tests and reviews brand products before adding them to the collection. Regardless, we are also happy to recommend alternatives based on your skincare needs and preferences. Our customer support is available to assist you in finding suitable products from our curated selection. We’re committed to helping you discover effective and satisfying skincare products that meet your preferences and needs!

We understand that sometimes orders are placed on an impulse, but we would like to let you know that once an order is processed and out for delivery on the same day, canceling or changing it because nearly impossible due to the speed of our order fulfillment process. We strive to dispatch orders as soon as possible to ensure prompt delivery. We recommend making sure when you place an order about all the products and information provided, but if anything does arise, we suggest reaching out to our customer support immediately for assistance. While we cannot guarantee changes, we will do our best to address your concerns within the constraints of our fulfillment timeline. Please check out our policies for more information regarding shipping and refund.

If you bought something and are having second thoughts, no worries – it happens! For returns due to buyer’s remorse, just make sure to contact us before sending it back so we can give you more information regarding the process. Its best if you contact us within a week of receiving the order since you have 14 days for the order to reach us back. For more information, please check our refund policy.

We do not handle product returns directly. If you need to initiate a return, please contact our customer support, and they will guide you through the return authorization process. However, keep in mind that the return shipping is the responsibility of the buyer and it is best you choose a courier that can return the product on time. For more information, please check our refund section.

We’re sorry to hear about the damage to your order. Please reach out to us as soon as possible with details about the damaged items and include photos of the damaged shipment. We will work swiftly to assist you and resolve this issue. We may provide instructions for the return and refund process, depending on the specific situation. You can find more information here.

Absolutely! We are as conscious about the planet as you are, and which is why with every order we ship, we plant 3 trees to try and offset our carbon footprint. If you would like to plant more there’s always the option for that which you can find it on your cart. Additionally, many of our brands are environmentally conscious as well! They use natural and sustainable ingredients as well as maintaining ethical manufacturing processes. We continuously explore more ways to enhance our contribution to the planet and appreciate you support in our shared commitment to a greener planet. If you have specific questions or suggestions, feel free to reach out to us here on our form or email us at info@seoulsleek.com!

At times when a large order is made, we ship them in separate packages according to the carrier’s policy. If you ordered multiple items, make sure that the products are listed on the packaging slip to confirm whether or not they shipped in the same package. You can always reach out to us at sales@seoulsleek.com with your order details and specifics about the missing items.

It’s not uncommon for items to be dispatched separately or for discrepancies to occur. If the tracking information confirms delivery, we would recommend you to:

• Check your surrounding area to confirm it wasn’t dropped around the vicinity of your address
• Get in touch with the courier service to inquire about the delivery status and any potential issues that might have happened during transit.
• Contact with neighbors in case the delivery was made to the wrong address.

If you need any more assistance, feel free to contact us at
sales@seoulsleek.com

We got you covered with a variety of convenient payment options to make your shopping experience a breeze! This includes Credit/Debit cards, Digital wallets, PayPal, etc. We also offer pay in installments with Shop Pay and other providers that vary based on your location.

While we know that not everyone has a credit card, unfortunately, we currently do not support direct remittance as a payment method.

Although we primarily transact in USD, you can still pay in your currency of choice. The system calculates the amount based on the current exchange rate, ensuring a convenient payment experience for our customers. If you have any questions or need further assistance, our customer support is here to help!

iDeal is a popular payment method primarily used in the Netherlands and is a payment method available for our customers in the Netherlands. It allows customers to make secure online payments directly from their bank accounts. It is known for simplicity, security and widespread, for more information please check out their site.

Shop Pay is a streamlined checkout option designed for quick and secure online purchases. It saves user information for future transactions, integrate across various online stores, and allow users to track order conveniently. The also provide multiple perks for it customers such as installment payment plan and carbon offsetting options during shipping.

At the moment pay in installments is only available for Shop Pay users.

We do ship to many countries and offer free shipping on standard method for select countries. For countries that are not included in free shipping offer, we provide a discount for the expedited shipping method. For more information, please check out shipping policy, and feel free to contact us for further assistance.

Order delivery depends on the type of shipping method chosen, your location, and customs processing. For specific estimates, please refer to the shipping details provided during the checkout process and the shipping policy here. You can also track the progress of your order using the tracking information that was sent to you. Don’t hesitate to contact us if you need more assistance, we are here to help ensure you have the most accurate information about your order’s delivery.   

All orders are sourced and shipped from South Korea to ensure quality and authenticity. This helps combat counterfeit products and ensures that you receive genuine and high-quality products. If you have any specific question about shipping, product authenticity, or need further assistance, feel free to reach out to us via sales@seoulsleek.com

Customs duty and taxes are not included in the shipping price, and additional charges may apply depending on your country’s regulations. These charges are usually determined by customs authorities and vary based on the value of the items in your order.

To get some information regarding potential duties and taxes, you check out our duties and import taxes section and for more accurate information contact your local customs office. We recommend checking this information before placing your order to avoid any surprises.